Privacy Policy
Last updated: October 2026
TEREA Sharjah (“we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect when you use tereasharjah.ae or contact us, how we use it, and the choices you have.
Information We Collect
- Contact details: your name, phone number and email address.
- Delivery details: your delivery address and any delivery instructions.
- Order details: the products you order and your order history.
- Age confirmation: confirmation that you are 18 or older, and ID details checked at delivery where needed. We do not keep copies of ID documents.
- Messages: messages you send us by WhatsApp, phone or email.
- Website data: technical information such as your IP address, browser type and pages visited, collected through cookies and similar technologies.
How We Use Your Information
- To process, confirm and deliver your orders
- To confirm that you are 18 or older
- To respond to your questions and provide customer support
- To handle returns and refunds
- To keep our website secure and improve how it works
- To meet our legal obligations
We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
Sharing Your Information
We do not sell your personal information. We share it only where needed, with:
- Delivery staff and partners, to deliver your order
- Payment providers, to process payments and refunds
- Service providers who host or maintain our website
- Authorities, where required by law
Cookies
Our website uses cookies to keep it working properly, remember your preferences and understand how visitors use it. You can control or delete cookies through your browser settings, although some parts of the website may not work as intended without them.
How Long We Keep Your Information
We keep personal information only for as long as needed for the purposes above, including to meet legal, accounting or reporting requirements.
Keeping Your Information Secure
We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your data.
Your Rights
In line with UAE data protection law, you can ask to access the personal information we hold about you, correct it, or request that it be deleted. You can also withdraw consent to marketing at any time. To make a request, please contact us using the details below.
Age Restriction
Our website and products are intended only for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.
Contact Us
For any questions about this policy or your personal information, email us at [email protected] or visit our Contact Us page.